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Privacy Policy
for Love Libby Earrings

Last updated: August 12, 2025

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At Love Libby, your privacy matters. We are committed to safeguarding your personal information and ensuring it is handled with care, transparency, and in accordance with Australian privacy law. This policy explains what we collect, why we collect it, and how we protect it.

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1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following types of personal information:

  • Identity details: Name, email address, phone number, billing and shipping addresses.

  • Order information: Purchase history, product preferences, and special design requests.

  • Payment information: Payment method details (processed securely via third-party payment gateways — we do not store card numbers).

  • Website usage data: IP address, browser type, device details, and browsing behaviour via cookies or analytics tools.

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2. How We Use Your Information

We collect and use your personal information for purposes including:

  • Processing and fulfilling your orders.

  • Communicating with you about your purchase, custom designs, or enquiries.

  • Providing updates, promotions, and new collection announcements (only if you opt-in).

  • Analysing website performance and improving your Love Libby experience.

  • Meeting our legal and regulatory obligations.

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3. Sharing Your Information

We respect your trust and will never sell or rent your personal details.
We may share limited information with:

  • Trusted service providers who assist with payment processing, shipping, marketing, or website hosting.

  • Legal authorities if required by law, court order, or to protect our legal rights.

All third-party partners are bound by confidentiality agreements and data protection standards.

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4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Keep track of your cart and order progress.

  • Personalise your browsing experience.

  • Monitor site performance via analytics.

You can disable cookies in your browser settings, but some site functions may be affected.

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5. Protecting Your Information

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access.
This includes:

  • Secure socket layer (SSL) encryption on our website.

  • Restricting access to authorised personnel only.

  • Using trusted, secure payment gateways.

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6. International Customers

If you are located outside Australia, your information may be transferred and processed in Australia. By providing your details, you consent to this transfer.

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7. Accessing & Updating Your Information

You have the right to request access to, or correction of, your personal information.

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8. Marketing Communications

  • You will only receive marketing emails from Love Libby if you have opted in.

  • You may unsubscribe at any time using the link in our emails or by contacting us directly.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website.

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