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Shipping Policy
for Love Libby Earrings

Last updated: August 12, 2025

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At Love Libby, every piece is handcrafted to order in our Queensland studio. We take pride in ensuring your couture earrings arrive safely, beautifully packaged, and on time — whether you’re in Australia or across the globe.

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1. Processing Times

  • Ready-to-Ship Earrings: Dispatched within 2–4 business days of payment being received.

  • Custom & Couture Orders: Please allow 2–6 weeks for creation, depending on the complexity of the design. We’ll confirm an estimated delivery date before payment is finalised.

  • Processing times exclude weekends and public holidays.

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2. Shipping Within Australia

We ship Australia-wide using trusted carriers such as Australia Post and Express Post, with shipping calculated at checkout.

Standard Shipping: 3–7 business days

Express Shipping 1–3 business days

Signature on DeliveryAdds 1–2 days

Notes:

  • Delivery times are estimates and may vary during peak periods.

  • Orders to remote or rural locations may take longer.

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3. International Shipping

We ship globally via Australia Post International and DHL Express for a premium, reliable service. Shipping costs calculated at checkout.

Standard International10–20 business days

Express International4–10 business days

DHL International Express3–7 business days

Important:

  • Customs fees, import duties, and taxes may apply depending on your country’s regulations. These are the responsibility of the customer.

  • Delays due to customs processing are beyond our control.

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4. Packaging

  • All orders are packaged in Love Libby’s signature gift box, wrapped securely to ensure your earrings arrive in perfect condition.

  • For international orders, additional protective materials are used to safeguard against long transit times.

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5. Order Tracking

  • Once shipped, you’ll receive an email with your tracking number and a link to monitor your parcel’s journey.

  • If tracking shows your order as delivered but you have not received it, please contact your local postal service first, then reach out to us at.

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6. Lost or Delayed Parcels

  • While rare, postal delays and lost parcels can occur.

  • For domestic and express services, Love Libby will assist with lodge-and-trace requests through the carrier.

  • For international orders, please be aware that delays due to customs or border security are outside our control.

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7. Pre-Orders

  • Occasionally, we may offer pre-order designs. In these cases, estimated shipping dates will be clearly stated on the product page. Your entire order will be held until all items are ready to ship, unless otherwise arranged.

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8. Special Requests

  • If you need your order by a specific date (e.g., wedding, event, gift), please contact us before purchasing to ensure we can meet your timeframe.

  • We are happy to discuss upgraded courier options for urgent deliveries.

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